This Privacy Policy explains how Ethonique Ensemble collects, uses, and protects customer information when you visit our website, place an order, contact us, or use our services.

Information We Collect

We may collect the following information:

Name
Phone number
Email address
Shipping and billing address
Order details
Payment status
Communication details shared through email, phone, WhatsApp, or website forms
Device, browser, and website usage information through cookies and analytics tools

We do not store complete card details or sensitive payment information. Payments are processed through secure third-party payment gateways.

How We Use Your Information

We use your information to:

Process and deliver orders
Confirm payments and COD orders
Share order updates and tracking details
Handle exchanges, support requests, and complaints
Improve our website, products, and customer experience
Send important service-related communication
Send promotional communication, only where permitted or consented

Sharing of Information

We may share necessary customer information with:

Courier and logistics partners
Payment gateway providers
Technology and website service providers
Customer support and communication tools
Legal or regulatory authorities, if required by law

We do not sell customer personal information.

Cookies and Analytics

Our website may use cookies and similar technologies to improve browsing experience, remember preferences, analyze traffic, and support marketing or advertising performance.

Customers can control cookies through browser settings.

Data Security

We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure.

However, no online platform can guarantee complete security. Customers are advised to use secure networks and protect their login/payment details.

Customer Rights

Customers may contact us to request access, correction, or deletion of their personal information, subject to applicable law and operational requirements.

For privacy-related requests, contact:

Email: eoperations@ethonique.com
Phone/WhatsApp: +91 8200345660

Policy Updates

Ethonique Ensemble may update this Privacy Policy from time to time. Updated policies will be posted on this website.